At dentistA, your health and safety are our top priorities. While we strive to provide excellent dental care to all, there are certain medical conditions or physical considerations that may require us to postpone treatment or refer patients to a more appropriate medical or dental facility.

Important Notice Regarding Patient Care and Eligibility

This policy is in place to ensure the safety of all our patients and team members.

Treatment May Be Delayed or Declined If:

• A patient’s medical condition poses a high risk during dental procedures (e.g., unstable cardiac conditions, uncontrolled diabetes, severe respiratory issues).
• A patient is not medically cleared for dental care under local anesthesia.
• A patient's physical condition (e.g., certain mobility limitations or bariatric considerations affecting the safety of treatment equipment) exceeds the capacity of our facility.
• The dental team determines that hospital-based or specialist care is more appropriate for your specific needs.
• Our dental chairs and equipment have weight and size limitations for safety reasons.

We understand this can be a sensitive matter and handle all situations with the utmost care, respect, and confidentiality.

What We Will Do:

• Provide a professional referral to a provider or facility better equipped for your specific needs.
• Support you in understanding your next steps wherever possible.
• Offer empathy and compassion throughout the process.

Please take a moment to also review our Cancellation Policy.
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